At Akaay Stories, we’re all about delivering joy, comfort, and style right to your doorstep. But if something’s not quite right, no worries! We’ve got a fun and straightforward policy to make things right.
Oops, Wrong Product? If we’ve sent you something that doesn’t match your order, or if there’s a quality hiccup or damage, just give us a shout! Email us at [akaaystories.com] within 48 hours of delivery and return the product within 7 business days.
Return Guidelines: Keep it unused and in its original condition—that means packaging, tags, and invoice are all part of the deal!
Color Surprises: Our handcrafted goodies might have slight colour variations, which are part of their unique charm. These aren’t defects—just a little extra personality.
Address Adventures: Double-check your shipping details! Incorrect addresses or refused packages aren’t eligible for refunds, but we promise to help you get it right next time.
Size Swap: Ordered the wrong size? Need a different size? We’re all about making sure you look and feel fabulous. Request an exchange within 2 days of receiving the item, and we’ll get you sorted.
Return for Credit: If you decide to return your clothing item, we’ll send you a credit note. It’s like a gift card, but better—use it whenever you want!
Refunds for Home Essentials: We’ll process refunds within 7–10 business days of receiving the returned item (if it’s a mistake on our end). Refunds go to the original payment method.
We'll use NEFT or bank transfer for Cash on Delivery (COD) orders.
Refunds for Clothing: Prefer a credit note instead of a refund? We’ve got you covered! Use your credit note to shop anytime you like. (we don't provide returns for clothes purchased we only offer size exchange!)
Got questions or need help? Reach out to our friendly Customer Care team at [akkaystories@gmail.com]. We’re here to make your shopping experience as smooth and enjoyable as possible!
